By Admore Mbonda, Kariba
Kariba residents and visitors will continue to receive police service delivery anchored on fairness and equality, with officers expected to treat every person consistently regardless of race, religion, political affiliation, or social status.
This commitment was reiterated during the Zimbabwe Republic Police (ZRP) re launch and re-invigoration of the Client Service Charter held in Nyamakate on Saturday, in a programme aimed at strengthening accountability, professionalism and ensuring faster assistance to the public.
Speaking at the occasion, Officer Commanding Kariba Police District, Chief Superintendent Clerver Wunganai Maramwidze, said the ceremony was not merely a symbolic rereading of policy, but a renewed public promise on the expected standards of conduct and citizen service.
“Today we are not only reading a document,” Maramwidze said. “We are renewing a promise: to serve with integrity, to respond promptly, and to treat every person fairly without discrimination or bias.”
Chief Superintendent Maramwidze explained that the Client Service Charter provides clear benchmarks for how police should interact with members of the public.
He said the charter spells out the expected professionalism, the way residents should engage the police, and critically the timelines for responding to incidents.
“The Charter is designed to strengthen accountability,” he said. “It guides how we behave, how we communicate, and how we respond so the public knows what to expect and what we should deliver.”
Maramwidze also outlined the district’s police service points, noting that accessibility makes it easier for communities to report cases and support crime prevention efforts.
In Kariba Town, the police services include Kariba Police Station, CID Kariba, and the ZRP Nyamhunga Police Post.
At Chirundu Border Post, services include ZRP Chirundu, CID Chirundu, and the Traffic Section.
Within the broader Kariba district area, he highlighted ZRP Makuti at the 289-kilometre peg along the Harare Chirundu Road, as well as the Lynx Mine Police Post, adding that further expansion may follow continued public support and engagement.
Emphasising improved service delivery, the Officer Commanding encouraged residents to use established police communication routes for concerns and useful information.
The charter directs that community members may contact police through Writing letters
Making telephone calls
Visiting police stations in person
On telephone response, Maramwidze stated that calls should not ring more than three times or last longer than ten seconds before being answered at the Charge Office and other offices using telephones.
He also said that visitors to police stations should be greeted and assisted within one minute of arrival.
Maramwidze further detailed how the charter categorises cases and sets expected response timeframes to ensure timely action while improving operational coordination.
Grade A Calls (injury or loss of life, or crimes in progress) require police to arrive within:
10 minutes in urban areas
2 hours in rural areas
Grade B Calls (all other incidents) should be attended within:
3 hours in urban areas
48 hours in rural areas
The Kariba police leadership urged the public to continue supporting crime prevention by providing useful information, saying policing becomes stronger when rooted in cooperation with residents.
Maramwidze also appealed for community members to use available channels to submit suggestions, compliments, or complaints, describing feedback as essential for improving service quality and effectiveness.
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