Staff Writer
ZB Financial Holdings chief executive Dr Shepherd Fungura says the unveiling of the ZB innovation hub is a significant milestone in the company’s ongoing digital transformation journey.
The ZB Innovation hub is instrumental not only in exploring and providing solutions to customer pain points but also on engineering brands for high business performance.
It will drive the ideation, experimentation, prototyping and commercialisation of new products and services and incubate businesses for success.
“A journey driven by the passion to make people happy. This transformation process has seen the refreshing of our brand and implementing of a OneDigital ZB in the business of banking, insurance and investments.
“We want to be a leading digital firm grounded on a performance driven culture and sustainability. Our primary focus is on customer centricity. Everything we do is for the benefit of the customer,” Mr Fungura said.
“We are proud to have scored significant strides so far in our journey to make our customers smile and I will share few key ones; My ZBApp, MyZB Smile Zone, ZB Intellique (QMS) and enhanced internet banking.”
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