AI Must Serve, Not Undermine Democracy — ZESN

By Jonathan Mbiriyamveka

Harare  — The Zimbabwe Election Support Network (ZESN) has joined the global community in commemorating International Day of Democracy, using the occasion to spotlight the critical need for effective governance of Artificial Intelligence (AI) in democratic processes.

Under this year’s global theme, “Ensuring Effective Governance of AI at All Levels,” ZESN is urging electoral stakeholders across Zimbabwe to adopt inclusive, transparent, and accountable approaches in how emerging technologies like AI are integrated into elections and governance.

The Network warned that while AI holds enormous potential to enhance electoral efficiency and transparency, it also carries serious risks if not carefully managed — including the spread of disinformation, voter manipulation, and the deepening of social biases.

“AI can either amplify citizens’ voices or be weaponized to suppress them,” ZESN said in a statement, echoing the UN’s broader call to move “From Voice to Action.”

ZESN also recognized the 21st anniversary of the United Nations Democracy Fund (UNDEF), commending its enduring commitment to strengthening democratic values globally. The organization stressed that technology should serve democracy, not undermine it.

In its message, ZESN called on all electoral stakeholders — including government, political parties, civil society, and citizens — to ensure AI is governed by strong ethical principles, including:

Transparency and Accountability

Inclusion and Protection of Vulnerable Groups

Active Citizen Participation

The organization emphasized the need for independent audits, algorithmic transparency, and robust oversight mechanisms to ensure public trust in electoral technologies.

“The algorithms that influence elections must be open to scrutiny,” ZESN stated. “Public trust in the electoral process depends on it.”

Aligning with the Inter-Parliamentary Union’s (IPU) call for gender equality, ZESN also stressed that AI systems must be designed to promote inclusivity — not reinforce discrimination or create new barriers for marginalized communities.

ZESN cautioned that AI governance cannot be left solely to technical experts or private developers.

Instead, it advocated for broad civic involvement, encouraging citizens, civil society groups, and political actors to help shape AI policies that impact democracy.

“Collective voices must drive the necessary reforms to ensure AI is a tool for good,” the Network said.

Marking the International Day of Democracy, ZESN urged Zimbabwean stakeholders to move beyond discussion and take concrete steps toward building governance frameworks that ensure AI strengthens, rather than threatens, democratic institutions.

“The time for conversation is over,” the statement concluded. “We need coordinated action to ensure AI protects rights and builds a more resilient, inclusive democracy for all Zimbabweans.”

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