By Jonathan Mbiriyamveka
Harare — Fastjet Zimbabwe has issued an open apology to its customers following recent disruptions that have affected its on-time performance, a hallmark of the airline’s operations since its launch a decade ago.
In a letter addressed to passengers, trade, and business partners, the airline’s spokesperson, Nunurai Ndawana, acknowledged that the carrier’s service had fallen short of expectations in recent weeks, resulting in flight delays and schedule amalgamations.
“As we celebrate our 10th Anniversary, we are taking this moment to reflect on a decade of flights and, more importantly, our operations in the past ten years,” Ndawana wrote.
“Over the past few weeks, our on-time performance has not been at the level we would like it to be . . .For this, we are sorry.”
Since its inaugural flight on 28 October 2015, Fastjet Zimbabwe has built a strong reputation for reliability, boasting one of the country’s best On-Time Performance (OTP) records.
The airline has often cited its punctuality and customer service as central to its success in the competitive regional aviation market.
Ndawana attributed the recent operational challenges to “several issues within and beyond our control” but assured customers that the airline’s teams are “working on corrective and remedial actions” to restore performance levels.
He added that Fastjet remains committed to delivering the “award-winning fastjet service” that customers have come to expect, emphasizing the company’s determination to regain public trust.
“We have not been on time, and for this we are sorry,” Ndawana concluded.
The apology comes as Fastjet marks its 10th anniversary of operations in Zimbabwe—a milestone that highlights the airline’s growth and resilience in a challenging aviation environment.
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