By Jonathan Mbiriyamveka
Leading financial services firm — ZBFH — recently opened customer service centre in Gweru as part of its journey to transform both its in-person and online channels.
Speaking at the launch, Group Chief Executive of ZB Financial Holdings Shepherd Fungura, said they were pleased to launch sales and Customer Service Centre at a new site.
“We are converting branches to sales and customer service centres; and replicating the sales and service centres on the new myZB mobile app, online and virtually (IVSC) to allow you to interact with us from the comfort of your homes 24 hours a day, 365 days a year.
“Empowering you to choose whichever platform you want to use on any given day to transact at your convenience.
The Service Centre provides financial services in banking, insurance and investments all under one roof.
Within this service centre we have tellers for withdrawals and deposits, service consultants to assist with all your queries as well as access to loans, investments and insurance products.
“We have a self- service area where you can conduct your transactions on your own, the ATMs where you can withdraw both RTGS and USD cash.
“We have also added a special area for merchant services for all queries related to the Point of Sale (POS) terminal business and a dedicated area to facilitate money transfer services,” he said.
“More significantly we have an area for specialiased services for the mining, agriculture and education sector to cater for all your needs be it lease hire, overdrafts, business loans, purchase or disposal of shares, insurance cover and other such services.
“We also have the microfinance to cater to small business needs and we offer Premium services for our key customers. Based on the feedback that we are receiving; we will continue to improve our facilities to tailor service to your needs.
Our end game, which drives us every day is to create a delightful, One digital ZB experience for our customers.”
Recently, ZBFH launched MyZB app where customers are able to access all financial services in one place – for instance – you can apply for a loan, get a quotation on insurance, pay bills, make your investments and so much more using one ID and one password.
Simply download the app on Google playstore or iStore and enjoy real convenience.
Mr Fungura re-iterated that customers’ happiness was ZB priority.
Resident Minister, Honourable Larry Mavhima who was guest commended ZB for improving how they provide financial services, refreshing their brand to something more modern, friendly and people oriented.
“You have transformed yourselves not just changed your face. enabling an environment for a good customer experience, it is treating the people with respect – Ubuntu.
“We see the efforts that you are making to better yourselves and to improve your service delivery and today it is our turn in Gweru to see and experience it,” Mavhima said.
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